Terms & Conditions

A Legal Disclaimer

By using this website and purchasing from Cakes by Lyza, you acknowledge and agree that all products are handmade and may vary slightly in design, colour, and presentation. While we make every effort to ensure accuracy in product descriptions and pricing, occasional errors may occur.

All information on this website — including product details, pricing, and availability — is provided for general information purposes only and may change without notice. Cakes by Lyza shall not be held liable for any loss or damage resulting from reliance on website content or delays in service due to circumstances beyond our control.

By placing an order or using this website, you agree to be bound by our Terms and Conditions and confirm that you have read and understood our Refund, Shipping, and Privacy Policies.

Terms & Conditions - the basics

1. General

By placing an order with Cakes by Lyza, you agree to the following terms and conditions.

2. Orders

All cakes are handmade to order.

Full payment is required to confirm your order.

We reserve the right to refuse or cancel an order at our discretion (e.g., if ingredients are unavailable or due to scheduling conflicts).

3. Allergies and Ingredients

All cakes are made in a kitchen that handles gluten, dairy, eggs, and nuts. While every effort is made to prevent cross-contamination, we cannot guarantee any product is allergen-free.

4. Design and Decoration

Images on our website and social media are for illustration purposes only.

Colours and decorations may vary slightly as each cake is handmade.

5. Collection and Delivery

Delivery is available within select areas of London and surrounding postcodes.

Customers are responsible for ensuring someone is available to receive the delivery at the agreed time.

Once collected or delivered, Cakes by Lyza is not responsible for damage due to mishandling or poor storage.

6. Liability

Cakes by Lyza is not liable for any indirect loss or damage beyond the cost of the product.